Contact Us

Online sales are what we do best here at SOLARA CANDLE CO

Generally, we handle customer care enquiries mainly by email or social media. We don't have a large call centre, so we're not set up for a high volume of telephone calls - however, once we've received your enquiry, we're always happy to give you a call if we feel that's the best way to resolve your query. All enquiries should be made via the ‘CONTACT US’ page on our website or direct message us via Social Media to get in touch.

***GENERAL ENQUIRIES*******

If you require any assistance, have any enquiries or feedback.

Simply fill in the form below, a customer service representative will then be in touch.

Please note: When completing the 'Contact Us' form, please provide the correct email address to avoid any delays in response timing.

***ORDER ENQUIRIES OR EXCHANGES AND REFUNDS******

Simply fill in the form below, a customer service representative will then be in touch.

Please note: When completing the 'Contact Us' form, please provide the correct email address to avoid any delays in response timing.

For exchanges and refunds, please include your order number with your enquiry. 

Please note: EXCHANGES AND REFUNDS CAN ONLY BE PROCESSED VIA THE ONLINE STORE.

Please note: EXCHANGES AND REFUNDS CAN'T BE PROCESSED IN PARTNERED RETAIL STORES OR IN PERSON AT OUR SYDNEY STUDIO.

Please note: WE DO NOT OFFER 'FREE RETURNS' FOR EXCHANGES OR REFUNDS. POSTAGE COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.