Privacy Policy

SOLARA CANDLE CO regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all SOLARA CANDLE CO users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact SOLARA CANDLE CO by completing the ‘Contact Us’ form located on the website. Please mark the subject line as ’Privacy Policy enquiry’. In order to use the SOLARA CANDLE CO website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by SOLARA CANDLE CO is collected via correspondence from you. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from SOLARA CANDLE CO customers is required in order for us to provide you with our products and/or services, plus a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Communications & Third parties

SOLARA CANDLE CO uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us via the ‘Contact Us’ form located on the website. Please mark the subject line as ‘Mailing list removal’.

SOLARA CANDLE CO may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. SOLARA CANDLE CO does not share any information with third parties for any unknown or unrelated uses.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Storage of Collected information:

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us via the ‘Contact Us’ form located on the website. Please mark the subject line as ‘Access to Collected Information’. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us via the ‘Contact Us’ form located on the website. Please mark the subject line as ‘Personal information removal’.